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Re-activating a disabled user account in Jira

Liviana Baldino
Liviana Baldino Jan 26, 2020

I'm trying to re-activate a de-activated user account and am hitting a wall.

 

The message I get when I am in their 'user details' page is:

This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.

 

When I go into the '...' I'm unable to prompt a password reset either.

 

I'm a site org admin, but can't figure out where to go from here! 

Cheers

 

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Yogesh Mude
Yogesh Mude
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Jan 26, 2020

HI @Liviana Baldino 

Welcome to the community!

Please have a look at the previous community discussions for the same.

https://community.atlassian.com/t5/Confluence-questions/This-user-s-Atlassian-account-has-been-disabled/qaq-p/1070177

https://community.atlassian.com/t5/Jira-Service-Desk-questions/This-user-s-Atlassian-account-has-been-disabled/qaq-p/1070203

I hope this helps...

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Liviana Baldino
Liviana Baldino Jan 27, 2020

That does, thanks! We haven't set up any domains on our account so will try that and see how it goes. Thanks!

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NADA EL BAGHDADI
NADA EL BAGHDADI May 24, 2023

hello, 

i find myself in the same situation than you, did you please find a solution ?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Jan 26, 2020

This atlassian account has been shut down on the request of the person who had it.  This individual has chosen to not have that account any more

You cannot do anything about this.  It is not your account, it belongs to that person, and they will need to recreate it or provide you with a different account for them

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