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Re-activating a disabled user account in Jira

I'm trying to re-activate a de-activated user account and am hitting a wall.


The message I get when I am in their 'user details' page is:

This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.


When I go into the '...' I'm unable to prompt a password reset either.


I'm a site org admin, but can't figure out where to go from here! 



2 answers

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0 votes
Answer accepted
Yogesh Mude
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 26, 2020

That does, thanks! We haven't set up any domains on our account so will try that and see how it goes. Thanks!


i find myself in the same situation than you, did you please find a solution ?

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 26, 2020

This atlassian account has been shut down on the request of the person who had it.  This individual has chosen to not have that account any more

You cannot do anything about this.  It is not your account, it belongs to that person, and they will need to recreate it or provide you with a different account for them

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