Re-activating a disabled user account in Jira

[Liviana Baldino]

I'm trying to re-activate a de-activated user account and am hitting a wall.

The message I get when I am in their 'user details' page is:

This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account.

When I go into the '...' I'm unable to prompt a password reset either.

I'm a site org admin, but can't figure out where to go from here! 

Cheers

[Yogesh Mude · Accepted solution]

HI @Liviana Baldino 

Welcome to the community!

Please have a look at the previous community discussions for the same.

https://community.atlassian.com/t5/Confluence-questions/This-user-s-Atlassian-account-has-been-disabled/qaq-p/1070177

https://community.atlassian.com/t5/Jira-Service-Desk-questions/This-user-s-Atlassian-account-has-been-disabled/qaq-p/1070203

I hope this helps...

[Liviana Baldino]

That does, thanks! We haven't set up any domains on our account so will try that and see how it goes. Thanks!

[NADA EL BAGHDADI]

hello, 

i find myself in the same situation than you, did you please find a solution ?

[Nic Brough -Adaptavist-]

This atlassian account has been shut down on the request of the person who had it.  This individual has chosen to not have that account any more

You cannot do anything about this.  It is not your account, it belongs to that person, and they will need to recreate it or provide you with a different account for them