It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Random user assigned to ticket

There are 3 JIRA tickets in our sprint backlog that have been assigned to a name "Ehemaliger Benutzer" who has never been part of our account.

Have also checked history and nothing is obvious on how the user name got assigned.

Flagging as potential security concern. 

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Oct 16, 2019

Have you deactivated the user account? Have you queried for all issues assigned to, watcher, reporter = EB to better understand the history?


I'm admin for the account and most projects and this user is a ghost. Has never been added as a genuine user in the first place.

Just wondering if anyone else has observed this. Could this be an internal Atlassian Employee? 

I can simply reassign and would assume the user would simply disappear, but thought I'd raise for discussion.

Jack Community Leader Oct 18, 2019

I have never experienced. I would inspect the user closely. What is the email associated? Is it associated with your company’s domain or something else?

There is no way to have an assignee that is not a valid Jira account.  One of your admins created EB, or allowed self-sign-up so they created it themselves.  You'll need to talk to all your administrators.

Atlassian don't add named accounts when doing support work, they use the built-in admin account.

Thanks @Nic Brough {Adaptavist}  and @Jack  for responding. Seems like something/someone has done this and the history/audit trail has been buried. Will close out the issue accordingly.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

556 views 6 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you