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  • Raise this request on behalf of field was not showing at the service desk customer portal , How can I make it to visible to customer

Raise this request on behalf of field was not showing at the service desk customer portal , How can I make it to visible to customer

 

2 answers

1 vote

Not sure you can - the point of the Service Desk is for customers to raise their own requests.  If you're raising requests on behalf of someone, then you should be an agent.

0 votes

It's not possible to show this field for customers, only for Agents. I also noticed you are using Cloud, so even if we can find a script to change this field's behaviour, you won't be able to apply to your JIRA Service Desk, since no customisations are allowed in this environment.

Regards,
Andre 

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