It's not possible to show this field for customers, only for Agents. I also noticed you are using Cloud, so even if we can find a script to change this field's behaviour, you won't be able to apply to your JIRA Service Desk, since no customisations are allowed in this environment.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs