Raise support ticket without SEN

Can't find SEN. Head office is in another timezone and asleep. Support webside says either SEN or cloud url. But cloud url still keeps asking for SEN.

Support phone numbers do not work warning. I simply get disconnected, or only option to leave a voiocemail message. That isn't helpful.


So please infomr me about LogicNets's SEN number, or make it work that providing the cloud url is enough to be able to create a ticket.



2 answers

1 accepted

0 votes
Accepted answer

We can't help you, we are end-users like yourself, with no more access to Atlassian systems than you.

It is supposed to work without a SEN for Cloud, but for some reason they seem to have re-enabled the check, which is annoying.  I think the only thing left is to use the "contact us" link (assuming the phone numbers you've tried are the ones listed in the same page) - https://confluence.atlassian.com/support/finding-your-support-entitlement-number-229840018.html#HowtofindyourSupportEntitlementNumber(SEN)-Ifyou%E2%80%99renotanadministrator,abillingcontact,oratechnicalcontact

Succeeded in contacting head office and got the SEN. But indeed there is a settings issue here: that guy did not need to fill in the cloud url, simply putting his mouse cursor there resulted in a kind of popup showing the SEN. So there still is a difference in administartor settings when it comes to things  like licenses and billing .....

Atlassian support have full access to Cloud instances, end users only really get "JIRA Adminstrator"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,091 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you