Quick search popup no longer works?

The quick search at the top right of the header in JIRA used to show results as we typed in a popup box.

This is no longer working. Was this removed? If so why? It seems if it does not display results as we type it really is no longer a "Quick" search.

If it was not removed on purpose, any idea why it is not working?

1 answer

0 votes

The Quick Search feature should be working in the latest JIRA On-Demand. Since you are in On-Demand system, you wouldn't be able to fix it your self. I'd suggest to raise an issue through https://support.atlassian.com so the support can help you investigate it.


Sorry for the confusion here, we have verified that the preview pane is no longer available in the latest On-Demand version. Please see Tyler's comment below for details.

Thanks. I did raise a ticket but they are telling me they removed the popup which doesn't seem right according to your answer. I'll point them to this answer.

I keep getting told by the staff assigned to my ticket that the quick search no longer has a popup box shown as we type. This conflicts with what you have told me. How can we get a straight answer?

Quick Search itself should work. The problem is related to the Preview Pane that "pops up" when typing in the field. With the new application header in OnDemand, I do not believe this works any more. I, personally, have not seen it work since the new header was introduced.

Ok but that doesn't solve the problem. Why doesn't the pop up work? Why was it removed? Where was this documented in your change logs? Also why does it tell you to type '/' in the quick search box? This isn't documented here: https://confluence.atlassian.com/display/AOD/Using+Quick+Search

Hi there,

I'm sorry for creating such a confusion in this post. I've discussed this issue with the team and we verified that Tyler is the one who is right in this case. The preview pane is only working in legacy version (before the header change) as outlined by Tyler earlier.

At the moment, I'm working to documenting the changes in Quick Search including the reason behind it. In the mean time, please assume this feature is no longer exist in the latest On-Demand version.

Hope this clarify.

This functionality seems to have re-appeared and disappeared again in Q3 of 2015. Feature request raised to implement it for good. https://jira.atlassian.com/browse/JRA-46003 Please vote for the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,086 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you