Questions on changing the setting of comments in jira

Please can you answer the following two questions

  • We don’t want internal comments by developers going to the clients. Can we default all comments to go to “Internal Team Members”?
  • Can we restrict the ability to comment to “Service Desk Customers”? For example set a rule that only members with role “Project Administrator” to have this option.

Also let us know if we can do these two settings at the project level ?

2 answers

This widget could not be displayed.

Hi Ankur!

 

Are you using JIRA Service Desk 2.0? If so, by default, only Agents can add comments visible for customers, any other user in JIRA can only add restricted comments, visible only for other JIRA users but not for customers.

Cheers!
Teilor

This widget could not be displayed.

We are using  JIRA Service Desk- 1.2.6.1

In this versions is not possible, we had a feature request for that in https://jira.atlassian.com/browse/JRA-9091but is was not implemented. There is also a thread with some good points on this in https://answers.atlassian.com/questions/9871917/default-service-desk-comments-to-internal

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

196 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you