Please can you answer the following two questions
Also let us know if we can do these two settings at the project level ?
In this versions is not possible, we had a feature request for that in https://jira.atlassian.com/browse/JRA-9091but is was not implemented. There is also a thread with some good points on this in https://answers.atlassian.com/questions/9871917/default-service-desk-comments-to-internal
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