I have some questions concerning JIRA Service Desk:
Thank you in advance.
When you move an issue on a board, it's just transitioning the issue as though you were in plain JIRA and moving it through the workflow. If that transition triggers an email, that's what you get. Same if it happens to be a Service Desk project and your board move triggers a customer email.
I think you need to explain this one a bit more, as JIRA is probably behaving correctly.
For the linking, yes, maybe. You can link issues together so you could have one in a Service Desk project and another that is included in your board. But you could simply include the SD project in the board filter, then it would draw the issues in there.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs