When user creates a ticket there are always some default questions that we need to ask in order for us to have full information about the issue. We would like to save time and have users to answer those questions right in the creation of the ticket and not after. For that we need to automatically show them inside the ticket.
We would like these questions to be visible in Description field automatically when user presses CREATE button. But these default questions should be put only when particular project is selected, as for other projects there might be other questions. Is this feature possible?
Would it be easier to have dedicated fields for the questions instead of trying to mandate people answering them in a non-dedicated essay field?
JIRA supports that very easily - one field per question, and you can use the standard Screens/Field context/Field Configuration functions to only display them in the relevant project(s) (and issue types for that matter)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs