Question about Support for JIRA 10 License expiring but JIRA 25 License is good

We recently upgraded to the JIRA 25 User license. So currently we have both a JIRA 10 User license and the JIRA 25 User license. The JIRA 10 User license is set to expire soon.

Will our support agreement with Atlassian continue, without interruption, under the JIRA 25 license after the JIRA 10 User license expires?

4 answers

1 accepted

An active license for any of our products entitles you to the full extent of our support offerring:

https://confluence.atlassian.com/display/Support/Atlassian+Support+Offerings

Whichever license you have that is active grants you technical support and upgrades.

Hope that helps!

1 votes

Well, I usually have some quite long answers, but the long answer here is "Yes, you're supported"

As you have a 25 users license you will be having support until that license expires. Like the 10 users was replaced.

Hi Acryness -

Technically, you did not "upgrade" - because Starter licenses are not upgradeable. Only 25+.

Your 25 user license is a new one. If you look in your MyAtlassian account, you should have both licenses listed.

If down the road you need to expand your 25 user license, this would be an "upgrade" -

Hopefully this helps clarify.

Best,

Ellen

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