We recently upgraded to the JIRA 25 User license. So currently we have both a JIRA 10 User license and the JIRA 25 User license. The JIRA 10 User license is set to expire soon.
Will our support agreement with Atlassian continue, without interruption, under the JIRA 25 license after the JIRA 10 User license expires?
An active license for any of our products entitles you to the full extent of our support offerring:
Whichever license you have that is active grants you technical support and upgrades.
Hope that helps!
Hi Acryness -
Technically, you did not "upgrade" - because Starter licenses are not upgradeable. Only 25+.
Your 25 user license is a new one. If you look in your MyAtlassian account, you should have both licenses listed.
If down the road you need to expand your 25 user license, this would be an "upgrade" -
Hopefully this helps clarify.
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