We recently upgraded to the JIRA 25 User license. So currently we have both a JIRA 10 User license and the JIRA 25 User license. The JIRA 10 User license is set to expire soon.
Will our support agreement with Atlassian continue, without interruption, under the JIRA 25 license after the JIRA 10 User license expires?
An active license for any of our products entitles you to the full extent of our support offerring:
Whichever license you have that is active grants you technical support and upgrades.
Hope that helps!
Hi Acryness -
Technically, you did not "upgrade" - because Starter licenses are not upgradeable. Only 25+.
Your 25 user license is a new one. If you look in your MyAtlassian account, you should have both licenses listed.
If down the road you need to expand your 25 user license, this would be an "upgrade" -
Hopefully this helps clarify.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs