Query on Issue Collectors

We are planning to use Jira issue collector. I want to give the ability to end-users (who would be using issue collector to raise bugs) to nominate additional users and that these additional users would receive notifications during various stages of the issue life cycle.

I understand through the Jira front end it can be done through the watcher feature or by adding a user-picker custom field and adding that custom field to the notification scheme. I am not sure if a similar thing can be configured in custom issue collectors?

Chris

2 answers

1 accepted

1 vote
Renjith Pillai Community Champion Dec 25, 2012

Rahul,

Did you try out this article https://confluence.atlassian.com/display/JIRA/Advanced+Use+of+the+JIRA+Issue+Collector ?

It talks about setting custom field values from the collector. While you cannot achieve auto-completion of usernames, it may be possible to accept the values in an HTML text box and set this in the custom field, if the usernames are known. I have not tested it myself.

1 vote

Hi Chris,

I am not sure if a similar thing can be configured in custom issue collectors?

Currently, JIRA Issue Collector does not have the feature to configure notification in custom issue collectors. By default, JIRA Issue Collector will send notification to reporter user with Notify Me set in user preference. I believe for jira or non-jira user will not received any email when create a ticket in Issue Collector form. However, I hope the notifcation feature will be implement in future.

Regards,

John

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,269 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot