Public signup failing: "Unable to add access as there are no default groups for JIRA administration."

When users attempt signup on our cloud hosted JIRA instance, final signup fails with the message:

> Unable to add access as there are no default groups for JIRA administration.

It also provides a link to "Configure default groups"  which takes you to: /admin/accessconfig. This screen prevents you from adding any "default" groups to "JIRA administration" (which makes sense).

Any ideas what's going on here? (we have not had problems before with signup and have not changed any configuration to our knowledge - just noticed today).

TIA

Dominic

Screenshots:
image2016-9-8 9:44:51.png
image2016-9-8 9:43:56.pngimage2016-9-8 9:44:7.png

4 answers

1 accepted

Accepted Answer
2 votes
Mauro Badii Atlassian Team Sep 08, 2016

The problem is being worked on https://jira.atlassian.com/browse/JRA-62479

Hi,

An hour ago I asked the same smile

https://answers.atlassian.com/questions/41464335

So I'm eager to understand what's wrong, but it now sounds like a more general issue.

Tibor

This affects our customers too. I've raised a P1 ticket with Atlassian Support

Works for me now.

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