Public signup failing: "Unable to add access as there are no default groups for JIRA administration."

When users attempt signup on our cloud hosted JIRA instance, final signup fails with the message:

> Unable to add access as there are no default groups for JIRA administration.

It also provides a link to "Configure default groups"  which takes you to: /admin/accessconfig. This screen prevents you from adding any "default" groups to "JIRA administration" (which makes sense).

Any ideas what's going on here? (we have not had problems before with signup and have not changed any configuration to our knowledge - just noticed today).

TIA

Dominic

Screenshots:
image2016-9-8 9:44:51.png
image2016-9-8 9:43:56.pngimage2016-9-8 9:44:7.png

4 answers

1 accepted

Hi,

An hour ago I asked the same smile

https://answers.atlassian.com/questions/41464335

So I'm eager to understand what's wrong, but it now sounds like a more general issue.

Tibor

This affects our customers too. I've raised a P1 ticket with Atlassian Support

Works for me now.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,300 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot