Project import error : error parsing the backup XML

Hi,

I am trying to do a project import in Jira 5.1.2. The project import tool is throwing the following error

Problem parsing the backup XML. No 'Key' field for issue 63928

Could you please provide information/steps to resolve this issue?

Thanks,

Atul

1 answer

This widget could not be displayed.

My guess would be that you are missing an add-on in the destination system that existed in the original source system. Check the list of add-ons that are installed on the system that created the data dump. There is probably some add-on there that provides a custom field type (possibly Jira Misc Custom Fields.) You'll need to have that add-on on the destination system as well, since it was used on the source. I hope that helps.

The documentation can make Project Imports seem very simple, but they are normally fairly messy, especially when you're trying to merge unique Jira instances together. We do a lot of this type of thing, so feel free to reach out of you need some help from an Atlassian Expert.

Thank you for the information Dave. I`ll compare the add-ons on both the systems. I am trying to move only one project from one production to another. Will get in touch if I need any help. Thanks again!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

578 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you