Project has no resolution options

Hi,

In our project, its not currently possible to resolve or close an issue, as workflow buttons do not appear. Moving the issue to another project and back did not help. Integrity checker reports no errors.  Workflow has transitions marked Resolve from the current issue status. Changed to the standard, read-only Jira workflow, and still have the problem. Here is a screenshot showing the missing Resolution functionality:

Can someone please help me? Thanks.

Thanks,

Jon

5 answers

This widget could not be displayed.

please check that you have Resolve issue permission for your project.

See https://confluence.atlassian.com/display/AOD/Managing+Project+Permissions for details

Please check workflow transitions from the status you have at the issue, and check what conditions do they have

This widget could not be displayed.

Hi, Still having the issue. We're using the standard Jira workflow and the current status has a resolve transition with no conditions:

please click on the "view workflow" on the ticket and take a screenshot and put it here.

John

see screenshots below. Could the issue have something to do with the other Workspace? We are only using the jira default one now...

This widget could not be displayed.

No problem, here you go:

did you create transition points ?

This widget could not be displayed.

There was a second custom Workflow created, here is what it looks like in the Admin dashboard (under Issues)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

576 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you