Project has no resolution options


In our project, its not currently possible to resolve or close an issue, as workflow buttons do not appear. Moving the issue to another project and back did not help. Integrity checker reports no errors.  Workflow has transitions marked Resolve from the current issue status. Changed to the standard, read-only Jira workflow, and still have the problem. Here is a screenshot showing the missing Resolution functionality:

Can someone please help me? Thanks.



5 answers

please check that you have Resolve issue permission for your project.

See for details

Please check workflow transitions from the status you have at the issue, and check what conditions do they have

Hi, Still having the issue. We're using the standard Jira workflow and the current status has a resolve transition with no conditions:

please click on the "view workflow" on the ticket and take a screenshot and put it here.


see screenshots below. Could the issue have something to do with the other Workspace? We are only using the jira default one now...

No problem, here you go:

did you create transition points ?

There was a second custom Workflow created, here is what it looks like in the Admin dashboard (under Issues)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,861 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you