Project administrator cannot add comments on the issues reported/assigned to other users.


I am new to JIRA. I have a project where I have added certain users in the 'Administrator' project role and some users in 'Users' project role. I also have 'Add comments' permission set to 'Reporter', 'Current Assignee' and 'Project Role (Administrator)'.

Now I created an Issue (Say ISS1) with user 1 (Project role - user) and assigned it to user 2 (project role - user). When I log in with the admin user (Project role - administrator), I can view the issues in the project, but can not add comments on it. Rather I see issues as if I am another 'User' group user and not as an 'Administrator'. Also, current assignee and the reporter both can add comments. Its just the administrator who can not add comments.

Am I missing any permission or anything else here?



1 answer

1 accepted

All looks ok. To add comments to an issue, i.e. to see the Comment button, you must have both of the following permissions for the issue's relevant project:

What you can try:

- Try use Permission Helper to discover why a user does or does not have certain permissions...

(click on Permission Helper link on the upper right side of the Issue Permision schema)

- Try to add admin user directly to permission scheme,

- Check if the admin users (current user and added in Administrator role) have the same username,

- Try the same with different username (not with admin user)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

66 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you