Question: How do I use the key from project 'X'?
We've had to do this a couple times for various reasons. In general, it's not good to reuse an old space key (as you run into various errors like this) but it can be done with a little wrestling.
JIRA keeps track of the previous keys of issues - so if someone went to X-99, it would redirect them to the new key you set up X02-99. Because it's still keeping track of the 'old key' in the database, the check to make sure there's no in-use project with the same key when you're creating project Y fails. Otherwise JIRA would be confused trying to figure out which X-99 you actually meant. It's a little counterintuitive for you since you just moved the project key, but in general it helps users get to moved issues instead of throwing 404 errors.
What you have to do is move project X twice. That will make X02 the 'old' key for JIRA's tracking purposes and then the in-use check for X will pass. If you want to keep using X02 as the project key for that project, you can change the key to X03 and then back to X02.
Hi @Daniel Eads ,
Thank you for your immediate response. Here's what I did.
Hmm - do you have access to your database? Try this:
I think the above might be in play for you - try getting that cleared and try creating the new project again.
Unfortunately our JIRA is cloud based so I think there's no way I would be able to access that unless I ask for a JIRA support right? But I will try to ask for their support for that. If you have an alternative way for these issue of mine please I would gladly appreciate it.
Thank you @Daniel Eads
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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