I've observed an intermittent problem for a while now that I can't explain, and I could use some help in getting to the bottom of it.
We run an internal IT help desk, and we have a dedicated project set up in JIRA for the tracking of all tickets. As we have several IT team members, we routinely change the project lead from one person to another as a sort of on-call rotation. Most of the time the change works exactly as expected, and the new team lead receives all new tickets until we change the team lead again.
However, on numerous occasions I've discovered that after changing the team lead from one person to another, the change will inexplicably revert itself. So if I change the team lead from BOB to JOE, there's a chance that several hours later BOB will start getting tickets again, and if we check the team leads we discover that BOB is again the team lead.
This has happened enough that I've gotten into the habit of verifying the team lead change after the modification is applied, just to rule out the possibility that I'm not thinking when I reassign on-call. Every time I've checked everything looks good (I've even recorded the change more than once as a verification of the change).
The good news is that most of the time the change sticks. I've also determined that when the change reverts it always reverts to the previous on-call person (in other words, if I'm moving from BOB to JOE and this problem shows up, BOB is the person who gets put on call...likewise, if I'm moving from JOE to BOB and the problem shows up, JOE is the person who gets put on call). So there's a definite pattern.
Having said all that, here are my questions:
On a final note, I do see there there are audit settings which I can enable (currently they are disabled), but I have so far held off on turning these on due to my cautious nature and not wanting to introduce any sort of performance issues.
So any thoughts? I'd appreciate any suggestions or questions you have to offer.
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