Currently I have setup the notification scheme associated to my project to notify the project lead whenever a new issue is created. However I (the project lead) am not getting an email notification when this is happening and I'm not sure why.
The thought behind this is the project lead will then assign the ticket to a certain resource. If there is a better way to have this process I'd also be interested in hearing.
1.) one question that comes to my mind: is there a component defined for the issues that are troubling because the "component lead" takes precedence over the "project lead"
Here is some more information:
2.) in case you make the changes with your account but have not enabled to receive notifications for own changes this might be the cause of the missing mails.
You can enable it like described here:
3.) For a Jira administrator of your instance it would also be possible to use the notification helper:
This should show right away if the configuration was done properly or not.
4.) I could also image a case where a different notification scheme is assigned to the troubling project.
5.) Last but not least the problem could also be client-based (spam filter, sorting rules).
This is a lot you have to check now ;)
Please let us know what you found out.
Hey @Daniel Ebers , thanks for the thoughtful answer, however none of those seem to be the issue and for the notification help all of the outputs show the notification should be working.
However, I still am not receiving anything in my, when the issue is updated and for other actions I do receive email notifications.
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