Project Issue missing from Jira Agile Board

[Ronald Marion]

We've got one issue (a Functional Requirement) that we can search for and display within Jira. However, this issue does not show up on the Jira Agile Board for this Project, even after clearing all filters. Also, when you click the "View on board" link in Jira, the system displays a message that this issue does not appear on any Boards.

How might this have happened and how tdo I get the issue back on the board and into our backlog?

Thanks.

[Tarun Sapra · Accepted solution]

There might be one of these reasons given in the docs -

An issue will only be visible in Plan mode if:

• the issue is not a Sub-Task;

• the issue matches the board's Saved Filter (see Configuring Filters);

• the issue's status maps to one of the board's columns (but not the 'Done' column);and

• there is at least a status being mapped to the right most column. Eg. If you have the columns To Do, In Progress, and Done, ensure that you have a status mapped toIn Progress at least. If you map all the statuses to the first column (To Do), you will not be able to see any issues in the Backlog.

[Sergio]

There are some possible reasons for that. Have a look to this and let us know.

https://confluence.atlassian.com/display/AGILEKB/Issues+are+not+appearing+in+JIRA+Agile+Rapid+Boards

Thanks.

[skorzinetzki]

Thanks, I managed to get this working. I think it was a combination of unhiding hidden fields and reindexing.