I have an issue with the JIRA import wizard.
I created a JIRA cloud backup with the backup manager tool. When I import the .zip file in my new JIRA cloud domain, I obtain the following error message: "Cannot start import - multiple users have the same email address:". I checked the email address mentioned and it is not duplicated - only one account exists with the email address.
Could you please help, as the first JIRA version will soon be shut down and I need to import the backup file asap.
That does seem it.
It seems prior versions of Jira (7.2.6) supported allowing different users with the same email address.
Later a constraint was put on this. No user can share another users email address.
The issue I've now countered is that atlassian cloud jira doesn't report the complete list of users on their import screen (CloudImport) who have duplicate email addresses. Only after correcting on that screen then click import do they reveal another set of users. So you have to edit this second set of users directly in entities.xml and re-zip up the files to re-import
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