Problems with the JIRA Import Wizard

Hello, 

I have an issue with the JIRA import wizard.

I created a JIRA cloud backup with the backup manager tool. When I import the .zip file in my new JIRA cloud domain, I obtain the following error message: "Cannot start import - multiple users have the same email address:". I checked the email address mentioned and it is not duplicated - only one account exists with the email address.

Could you please help, as the first JIRA version will soon be shut down and I need to import the backup file asap.

Thanks!

1 answer

Hi Maxence,

I see that you have a ticket in with the Cloud Support team.  Once you wrap up the ticket with the support team kindly provide the resolution here so the rest of the community can benefit.

Cheers,

Branden

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