I have an issue with the JIRA import wizard.
I created a JIRA cloud backup with the backup manager tool. When I import the .zip file in my new JIRA cloud domain, I obtain the following error message: "Cannot start import - multiple users have the same email address:". I checked the email address mentioned and it is not duplicated - only one account exists with the email address.
Could you please help, as the first JIRA version will soon be shut down and I need to import the backup file asap.
That does seem it.
It seems prior versions of Jira (7.2.6) supported allowing different users with the same email address.
Later a constraint was put on this. No user can share another users email address.
The issue I've now countered is that atlassian cloud jira doesn't report the complete list of users on their import screen (CloudImport) who have duplicate email addresses. Only after correcting on that screen then click import do they reveal another set of users. So you have to edit this second set of users directly in entities.xml and re-zip up the files to re-import
Glorious fun, Jira is!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs