Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problems updating Time to SLA's duration fields via JIRA automation


we've been evaluating the Snapbyte's Time-to-SLA plugin. There's a use-case where I want to update a number of configurable SLA targets (TTS Duration custom field) via JIRA Automation (JIRA v8.5.3).

First of all, the fields don't show up in the Edit Issue action's field list at all. 

When I try to set the values using the advanced (JSON) mode, I have the following errors in the audit log for the rule:

Edit Issue

Error editing issues
TEST-20 (Operation value must be a string (customfield_12567))

The JSON I use for updating the rules is as follows:

"fields": {
"SLA for Review": {
"value": "2h"

Is is some compatibility issue between the Automation and Time to SLA?

1 answer

Hi @Dmitry Radzevich 

That's odd, if you raise a ticket here our support team would like to investigate and help.



Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you