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Problems updating Time to SLA's duration fields via JIRA automation

Hi,

we've been evaluating the Snapbyte's Time-to-SLA plugin. There's a use-case where I want to update a number of configurable SLA targets (TTS Duration custom field) via JIRA Automation (JIRA v8.5.3).

First of all, the fields don't show up in the Edit Issue action's field list at all. 

When I try to set the values using the advanced (JSON) mode, I have the following errors in the audit log for the rule:

Edit Issue

Error editing issues
TEST-20 (Operation value must be a string (customfield_12567))

The JSON I use for updating the rules is as follows:

{
"fields": {
"SLA for Review": {
"value": "2h"
}
}
}

Is is some compatibility issue between the Automation and Time to SLA?

1 answer

Hi @Dmitry Radzevich 

That's odd, if you raise a ticket here our support team would like to investigate and help.

Cheers

Tuncay

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