I have users that need support and I have no way of submitting a ticket.
Hi @Richard Scire,
I'm the Product Manager for our support system - sorry you're hitting this problem and thanks for reaching out for help. After you type in the SEN you should see it gets validated with a green tick and then the rest of the form will display, like this:
Contact Atlassian Support 2017-03-23 10-54-34.png
I tested with the SEN you mentioned and it's working for me. This is a new UI for submitting tickets, so it's possible we have some un-discovered bugs lurking around. Would you mind telling me what browser and Operating system you're using, and could you also attach a screenshot of what you're seeing?
To get your ticket created, can you please try:
If neither of these work, or your request is urgent, please email me directly (my email address is jclark@<you-know-the-name-of-the-company>.com and I'll be able to get a support ticket into the system on your behalf.
Thanks for your patience, and sorry for the inconvenience,
Joe Clark - Atlassian
Hey @Richard Scire,
Phew! Glad you got your ticket in. I'm sorry you encountered a problem using IE... sometimes our developers at Atlassian (who all use Macbooks) tend to forget that the rest of the world runs on Microsoft. Once I get the details from you, I will put in an internal ticket to have it fixed.
I think if you select "Insert Image" from the editor menu, it will still let you attach non-image files like documents and log files... the button just has a confusing name.
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