I have users that need support and I have no way of submitting a ticket.
Hi @Richard Scire,
I'm the Product Manager for our support system - sorry you're hitting this problem and thanks for reaching out for help. After you type in the SEN you should see it gets validated with a green tick and then the rest of the form will display, like this:
Contact Atlassian Support 2017-03-23 10-54-34.png
I tested with the SEN you mentioned and it's working for me. This is a new UI for submitting tickets, so it's possible we have some un-discovered bugs lurking around. Would you mind telling me what browser and Operating system you're using, and could you also attach a screenshot of what you're seeing?
To get your ticket created, can you please try:
If neither of these work, or your request is urgent, please email me directly (my email address is jclark@<you-know-the-name-of-the-company>.com and I'll be able to get a support ticket into the system on your behalf.
Thanks for your patience, and sorry for the inconvenience,
Joe Clark - Atlassian
Hey @Richard Scire,
Phew! Glad you got your ticket in. I'm sorry you encountered a problem using IE... sometimes our developers at Atlassian (who all use Macbooks) tend to forget that the rest of the world runs on Microsoft. Once I get the details from you, I will put in an internal ticket to have it fixed.
I think if you select "Insert Image" from the editor menu, it will still let you attach non-image files like documents and log files... the button just has a confusing name.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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