Problems restoring copy of JIRA data

Hopefully someone has seen this error before?  I am trying to create a copy of the production system using an export.  This seems to go OK and then barfs with this error.  Any pointers?

Log's referral number: bbaef870-b586-4399-b351-1bdd1455a89b
Cause
Referer URL: http://a100-1441-301s.ldn.swissbank.com:8080/importprogress?locale=en_UK
java.lang.NullPointerException
java.lang.NullPointerException
     at com.atlassian.jira.web.filters.JiraImportProgressFilter.doFilter(JiraImportProgressFilter.java:120)
     at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
     at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
     at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
     at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
     at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
     at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
     at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
     at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
     at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
     at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
     at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
     at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
     at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
     at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
     at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
     at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
     at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
     at java.lang.Thread.run(Unknown Source)

3 answers

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Hey Roy, Could you please let us know which version of JIRA you are using? Have you tried creating a backup again and tried restoring it? Does it fail on multiple attempts?

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Boris Berenberg Community Champion Nov 28, 2014

We would need to see the full logset to understand the root cause of this error. I would recommend you file a support ticket at: https://support.atlassian.com

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If your looking to create a copy of your production system for the purposes of restoring elsewhere, e.g. to create an environment for testing, you can:

  1. make an archive (.tar.gz or .zip) of your JIRA installation directory
  2. make an archive of your JIRA home directory
  3. generate a SQL dump of your database using database tools (e.g. for MySQL use mysqldump)

With these three files you have a copy of your JIRA instance. You can move them around anywhere you like to for restoration purposes.

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