Exporting to PDF/PNG, of a single report, using bar or line charts, is resulting in this error:
"We're sorry, but something went wrong."
If I'm exporting a complete dashboard containing those reports to PDF, it is working fine.
Switching to Table, Pie, Map or Gantt chart is solving the problem as well?
Just found out: adding "Name labels" in the pie chart is resulting in the same error - so it seems that it's just not working if name labels are part of the report?!
Any ideas anyone?
(JIRA 6.1.7, EazyBI 2.3.3, PhantomJS 1.9.7, Windows 2008R2)
Try going to the logs. There should be more information there. The paths are:
If this doesn't provide enough information for you - add the logs here so we'll try to help with analysis.
I think I got it: 2015-01-29 15:05:34 +0100 FATAL: Java::OrgApacheBatikTranscoder::TranscoderException (null 2015-01-29 15:05:34 +0100 FATAL: Enclosed Exception: 2015-01-29 15:05:34 +0100 FATAL: Invalid byte 1 of 1-byte UTF-8 sequence.): And I remember there is an error on top of the settings menu that is complaining about some UTF-8 file encoding. So I guess that's it - I will try to fix that error and hope that will fix my export issues.
It's working! Thanks guys! So fixing the UTF-8 Error (adding UTF-8 to the Java Parameters at Tomcat startup) fixed the issue. https://docs.eazybi.com/display/EAZYBIJIRA/Installation+and+setup#Installationandsetup-UTF-8encoding https://confluence.atlassian.com/display/JIRA/Setting+Properties+and+Options+on+Startup
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