Hello Beth,
Could it be that you're using JIRA Capture extension 2.8.3 in Firefox or earlier?
If so, there was an issue reported for it BON-2022. Fortunately it is now fixed. Please use the direct link to the Firefox extension to get the latest, 2.8.4 version: http://downloads.atlassian.com/software/bonfire/2.8/firefox/atlassian-bonfire-2.8.4.xpi
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Cheers,
Ignat.
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