Problems after changing the LDAP account password

I recently upgraded JIRA from 4.2.3 to 5.1.7 and everything was fine. I copied the OSUSER.XML file from 4.2.3 to 5.1.7 since we integrated LDAP with JIRA. However, when I later changed the LDAP user password no one could log in. I could log in with an internal (non-LDAP) account, just not accounts that use LDAP for authentication.

After verifying and reverifying the password entered into the OSUSER.XML file was correct, I eventually had our network administrator change the password back and everything worked fine.

The last time I changed the password we were running 4.2.3 and changing the password was not a problem.

1 answer

1 accepted

Accepted Answer
0 votes


Have you tried changing your password from the JIRA Administration > User Directories menu?

I know in Confluence we don't use the osuser.xml past a certain point. We actually roll user management completely into the UI. If you are coming from a version that uses osuser.xml part of the upgrade task is to move those credentials into the Database.

Please try changing the password from the UI and see if that corrects the problem.

Best Regards,

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,510 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you