Problems after changing the LDAP account password

I recently upgraded JIRA from 4.2.3 to 5.1.7 and everything was fine. I copied the OSUSER.XML file from 4.2.3 to 5.1.7 since we integrated LDAP with JIRA. However, when I later changed the LDAP user password no one could log in. I could log in with an internal (non-LDAP) account, just not accounts that use LDAP for authentication.

After verifying and reverifying the password entered into the OSUSER.XML file was correct, I eventually had our network administrator change the password back and everything worked fine.

The last time I changed the password we were running 4.2.3 and changing the password was not a problem.

1 answer

1 accepted


Have you tried changing your password from the JIRA Administration > User Directories menu?

I know in Confluence we don't use the osuser.xml past a certain point. We actually roll user management completely into the UI. If you are coming from a version that uses osuser.xml part of the upgrade task is to move those credentials into the Database.

Please try changing the password from the UI and see if that corrects the problem.

Best Regards,

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot