Problems accessing Knowledge Base from Service Desk


I wanted to test JIRA SD with Knowledge Base which I think it can be useful for my company.

I asked for a JIRA Service Desk Cloud test licence and a Confluence Cloud test licence.

One is (JIRA) and the other one is (Confluence).

I have managed to link to a Knowledge Base from the Service Desk, but when I am creating a KB article I get a "no permission" message. I have to say that my user in JIRA Service Desk and in Confluence are called the same and have the same password, but I guess it is not the same user for the two applications.


3 answers

1 accepted

This widget could not be displayed.

I have solved it by reviweing the app link on both sides.

Thank you!

This widget could not be displayed.

Joan, have you confirmed that your Confluence user has the proper space permissions to create content? You will need to have the create permission in order to make new articles. Also, please check out the following:


This widget could not be displayed.

Joan, please review the KB Knowldge Database Confluence of your JSD space permission, You must associate the permission create page.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

37 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you