Problem with running jira

Hi!

When you start jira error occurs:

An error occurred performing JIRA upgrade

The data before the upgrade has been exported to D:\Atlassian\Application Data\JIRA\export\jira_autoexport_20140626_164903.zip
2014-06-26 16:50:47 error
Exception thrown during upgrade: null
java.lang.NullPointerException
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.migrateGroups(UpgradeTask_Build602.java:629)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.migrateGroups(UpgradeTask_Build602.java:588)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.doUpgrade(UpgradeTask_Build602.java:111)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:609)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:496)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:426)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:370)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:309)
	at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:100)
	at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:49)
	at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:103)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:250)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:149)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:94)
	at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:24)
	at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:61)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:56)
	at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:68)
	at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:63)
	at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121)
	at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.onTenantStart(MultiTenantComponentMapImpl.java:165)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:134)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:131)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachListener(DefaultMultiTenantManager.java:256)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startTenant(DefaultMultiTenantManager.java:130)
	at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startAll(DefaultMultiTenantManager.java:203)
	at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:96)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205)
	at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
	at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
	at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
	at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
	at org.apache.catalina.core.StandardService.start(StandardService.java:525)
	at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
	at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
	at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

Please help.

3 answers

0 votes

Hi Vladislav,

It seems you are hitting the problem addressed by the KB below:

https://confluence.atlassian.com/display/JIRAKB/JIRA+Upgrade+Fails+with+'NullPointerException'+Due+to+Missing+Name+Field

Could you please check if the solution there helps?

Cheers,

Danilo

Thanks for the quick reply!

But the exact same error, what are the other options?

Hello!

Can you help me fix this problem?

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