Problem with running jira

[Vladislav Mikhaylov]

Hi!

When you start jira error occurs:

An error occurred performing JIRA upgrade The data before the upgrade has been exported to D:\Atlassian\Application Data\JIRA\export\jira_autoexport_20140626_164903.zip

2014-06-26 16:50:47

error

Exception thrown during upgrade: null java.lang.NullPointerException at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.migrateGroups(UpgradeTask_Build602.java:629) at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.migrateGroups(UpgradeTask_Build602.java:588) at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build602.doUpgrade(UpgradeTask_Build602.java:111) at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:609) at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:496) at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:426) at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:370) at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:309) at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:100) at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:49) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:103) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:250) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:149) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:94) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:24) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:61) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:33) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:56) at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:68) at com.atlassian.jira.startup.LauncherContextListener$1.create(LauncherContextListener.java:63) at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.get(MultiTenantComponentMapImpl.java:121) at com.atlassian.multitenant.impl.MultiTenantComponentMapImpl.onTenantStart(MultiTenantComponentMapImpl.java:165) at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:134) at com.atlassian.multitenant.impl.DefaultMultiTenantManager$1.consume(DefaultMultiTenantManager.java:131) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.runForEachListener(DefaultMultiTenantManager.java:256) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startTenant(DefaultMultiTenantManager.java:130) at com.atlassian.multitenant.impl.DefaultMultiTenantManager.startAll(DefaultMultiTenantManager.java:203) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:96) at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4205) at org.apache.catalina.core.StandardContext.start(StandardContext.java:4704) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardHost.start(StandardHost.java:840) at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053) at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463) at org.apache.catalina.core.StandardService.start(StandardService.java:525) at org.apache.catalina.core.StandardServer.start(StandardServer.java:754) at org.apache.catalina.startup.Catalina.start(Catalina.java:595) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289) at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)

Please help.

[Vladislav Mikhaylov]

Hello!

Can you help me fix this problem?

[Vladislav Mikhaylov]

Thanks for the quick reply!

But the exact same error, what are the other options?

[Danilo Conrad]

Hi Vladislav,

It seems you are hitting the problem addressed by the KB below:

https://confluence.atlassian.com/display/JIRAKB/JIRA+Upgrade+Fails+with+'NullPointerException'+Due+to+Missing+Name+Field

Could you please check if the solution there helps?

Cheers,

Danilo