Problem with my 250 users upgrade (JIRA Software)

When I try to put the new license I got the following message:

"The license could not be installed.

This license does not match the type of JIRA currently licensed. This is a license for COMMERCIAL JIRA, which does not match your existing license for DEVELOPER JIRA. Please remove all other licenses for DEVELOPER JIRA if you'd like to change the type of your JIRA instance. For more information please see License compatibility"

1 answer

0 vote

You can't mix types of licence - it's either a production system or a developer one.  You'll need to check every applicaiton and add-on licence to see what type they are and either replace or remove them - when you've removed all the dev licences, you'll be able to apply production ones.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 12 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

35 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you