Problem with logging into the Administration Page

While I am able to log on to JIRA,  I get the following error when I try to authenticate when getting to any Administration page (User Management, Applications, etc):

Technical details

Log's referral number: 7966c65f-679e-476e-a768-72d8c76023c1

Cause

Referer URL: http://jira.ehr.com/secure/admin/user/UserBrowser.jspa

com.atlassian.crowd.exception.runtime.OperationFailedException
com.atlassian.crowd.exception.runtime.OperationFailedException
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:945) [embedded-crowd-core-2.10.2-rc04.jar:?]
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:87) [embedded-crowd-core-2.10.2-rc04.jar:?]
	at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:369) [classes/:?]
	at com.atlassian.jira.security.login.LoginManagerImpl.authenticateWithoutElevatedCheck(LoginManagerImpl.java:198) [classes/:?]
	at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(WebSudoAuthenticate.java:116) [classes/:?]

 

2 answers

1 accepted

0 vote

Hi Doods,

Sorry to hear about this problem.  However I am not sure how we can try to troubleshoot this problem without seeing more information about the logs from your system when this happens.   Since our Community site isn't really geared for this just yet, I created a support request on your behalf.

I would request that you please gather some logs from this instance after this happens so that we can further investigate this problem.

Regards,
Andy

Thanks Andrew.  I resolved the ticket you created for me.  I appreciate your assistance.


Warm regards,

Doods

There was a connectivity problem between our JIRA and LDAP Directory.  This was fixed by our network team.

Thanks for letting us know the solution here, Doods!

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