Problem with export a backup

Hi everyone ,

we have problems with “export a backup




We use JIRA 6.3.5 and JIRA-Agile.

Anyone have an idea?





Apologies for my English. It’s not my first language and I’m still learning to master it.

2 answers

1 accepted

0 votes
Accepted answer
Boris Berenberg Community Champion Dec 18, 2014

We would need to see the logs to understand what is going wrong. Please reproduce the issue. Then, please provide a full set of logs by going to Administration -> System -> Atlassian Support Tools -> Support Zip -> Create. Please make sure that the boxes for all the log files are checked. This helps to reduce the amount of back and forth to get the information we need to resolve your problem. Once you have this, please file a support ticket at:

Thanks for the reply.

I'll submit a ticket.

Regards, Sven

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