Problem with export a backup

Hi everyone ,

we have problems with “export a backup




We use JIRA 6.3.5 and JIRA-Agile.

Anyone have an idea?





Apologies for my English. It’s not my first language and I’m still learning to master it.

2 answers

1 accepted

0 vote
Boris Berenberg Community Champion Dec 18, 2014

We would need to see the logs to understand what is going wrong. Please reproduce the issue. Then, please provide a full set of logs by going to Administration -> System -> Atlassian Support Tools -> Support Zip -> Create. Please make sure that the boxes for all the log files are checked. This helps to reduce the amount of back and forth to get the information we need to resolve your problem. Once you have this, please file a support ticket at:

Thanks for the reply.

I'll submit a ticket.

Regards, Sven

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

765 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you