Problem with export a backup

Hi everyone ,

we have problems with “export a backup

 

Backup_JIRA_data.png

 

We use JIRA 6.3.5 and JIRA-Agile.

Anyone have an idea?

 

Regards,

Sven

 

Apologies for my English. It’s not my first language and I’m still learning to master it.

2 answers

1 accepted

This widget could not be displayed.
Boris Berenberg Community Champion Dec 18, 2014

We would need to see the logs to understand what is going wrong. Please reproduce the issue. Then, please provide a full set of logs by going to Administration -> System -> Atlassian Support Tools -> Support Zip -> Create. Please make sure that the boxes for all the log files are checked. This helps to reduce the amount of back and forth to get the information we need to resolve your problem. Once you have this, please file a support ticket at: https://support.atlassian.com/

This widget could not be displayed.

Thanks for the reply.

I'll submit a ticket.

Regards, Sven

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

154 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you