Problem with default HTML-Templates(Display Code)

Hi everybody,

we used JIRA all time with TEXT-Emails. Now we want switch to HTML-Emails.

The default HTML-Templates it does not look good.

What could be the reason or what is the solution?

 Email.png

 

Her is the JIRA-Log:

2014-10-30 09:11:03,088 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@2e187c40[issue=com.atlassian.jira.issue.IssueImpl@1235f2d2[id=31165,summary=testttt,key=JIRA-123,created=2014-10-16 08:28:33.893,updated=2014-10-30 09:10:53.187,assignee=dummy:1,reporter=Sven.Hock:10000],remoteUser=Sven.Hock:10000,notificationType=Current_Assignee,eventTypeId=10114,templateId=96] ERROR ServiceRunner    Mail Queue Service [velocity] ResourceManager : unable to find resource 'templates/email/html/includes/issue-summary.vm' in any resource loader.
2014-10-30 09:11:03,088 Sending mailitem com.atlassian.jira.mail.IssueMailQueueItem@2e187c40[issue=com.atlassian.jira.issue.IssueImpl@1235f2d2[id=31165,summary=testttt,key=JIRA-123,created=2014-10-16 08:28:33.893,updated=2014-10-30 09:10:53.187,assignee=dummy:1,reporter=Sven.Hock:10000],remoteUser=Sven.Hock:10000,notificationType=Current_Assignee,eventTypeId=10114,templateId=96] ERROR ServiceRunner    Mail Queue Service [velocity] #parse(): cannot find template 'templates/email/html/includes/issue-summary.vm', called at getEncodedBodyFromContent[line 25, column 33]

 

We do not have the file in the folder:

fehlt.png



How looks the inside Code for this file?


 

2 answers

1 accepted

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you