Problem with attachment

Hi Support,

I am having a trouble when attaching the screenshot using JIRA. It goes to the Oracle site. I already installed the latest version of the Java but still pointing to Oracle. I tried all the web browser but still no good.

Can you please assist in checking this issue. Please find the screenshot below.

Thanks in advance.

Michael A.

Hyperwallet Systems Inc.

2 answers

0 vote

A workaround - although an extra step - is to take your screenshot locally on your system (some tips for that are here in the main attaching a screenshot doc), then attach it using the regular attachment functionality.

There's also a plugin that doesn't depend on Java, if you have access to your administration and are willing to enable it.

As for solving the problem locally, there's a knowledge base article that might help.

Beyond that, I'm not sure: there's likely a different factor involved -- I'd guess some kind of security in place -- given your comment that you already installed Java and it's not working on any browser. Let me know what you did to install Java.

Hi JIRA Support,

Unfortunately the plug in you provided is not working on JIRA version 4.4.3 do you have the available plug in for that version ? We are using version 4.4.3

Thanks

Michael A.


Hi JIRA Support,

Unfortunately the plug in you provided is not working on JIRA version 4.4.3 do you have the available plug in for that version ? We are using version 4.4.3

Thanks

Michael A.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot