We are finding that JIRA Notifications alerts for some users are not coming through to their email address. We have checked and they have the correct email details in and their email is working fine . Just when they assign a JIRA incident to someone and it gets assigned back to them they recive no notifcatio of this at all. It only happens with a few users not all . The report that the other users they assign tasks to are getting the notification.
At first they had a group email in as their email address . We got them to change it to their own email address but still they are not reciving any notifcations . Any help would be great .
See if these initial checks help.
1. Make sure your outgoing mail settings are configured properly. Send a test mail and make sure you are receiving it.
2. Are users notified of their own changes in your global user preferences? Set this to Yes. You can do this by going to Administration Screen -> User Preferences
3. Make sure that your notification scheme is configured correctly
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs