Problem with Sprints

Hi, after a power failure, all our current sprints is empty, the back log is empty as well, if you take the call number and search for it, the call can be viewed. On the classic board no calls are listed. All newly added sprints are added and can be fiewed. How do we get the old ones to display correctly?

1 answer

This widget could not be displayed.

Hi Johann

It looks like your indexes are broken due to the power failure. Try to reindex following these steps:

# Stop JIRA

# Remove the contents of the <JIRA-home>/caches/indexes/

# Start JIRA

# Run a re-index

When re-indexing, users will not able to use JIRA until indexing is complete. Indexing time is dependent on how large your database is. Please make according allowances for downtime before starting this procedure.

If this does not resolve the issue, please submit a new a Support Zip to Atlassian Support to investigate any possible errors in the logs.

Hope it helps,
Ricardo Carracedo.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

241 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you