Problem when creating mail handler for comment jira issues from email

[artafon]

Hi.

I created mail handler in incoming mails such as Non Quoted. So then I go to the Service and see:

mty com.atlassian.jira.service.services.file.FileService

handler.params:reporterusername=n.filatova,catchemail=user@mycompany.ru,bulk=ignore,createusers=false,notifyusers=false,ccwatcher=false,ccassignee=true,stripquotes=false handler: Non Quoted Обработчик Комментариев

That's ok.

When I'll try to write to add comment, nothing happens. But test letter is going successfull. I don't understand, why. Jira 5.2.5

[AhmadDanial · Accepted solution]

Hey there, Artashes.

I believe that this issue should be raised as an issue in the Atlassian Support channel so that the respective engineers will be able to assist you with this issue. Besides that, email related issues can be quite complex, hence it will be best if you can get in touch with them.

https://support.atlassian.com/

Warm regards,

Danial

[artafon]

Thanks Ahmad for your quick answer!

[AhmadDanial]

Hey there, again, Artashes.

You are most welcome. I am more than happy to be able to help you out with it!

Warm regards,

Danial