Problem met on refreshing an issue screen with Fast-track transition an issue

Hello all,

I am using the 'Fast-track transition an issue ' post function two times in my workflow.

Sometimes, there is a problem : some buttons continue to appear whereas they should not appear... because of the use of post function. When I refresh my internet page using F5 key, they automatically disapear...

Did you meet the same problem with this post function ? do you have any solutions ?

Thanks a lot,

Christophe

2 answers

1 accepted

Hi Chris,

That seems odd. I'm not sure what might cause this problem, however my current suspicion that the problem might be related to indexing problem. Can you try to perform the following steps and check whether the problem still appears:

  1. Shut down JIRA
  2. Delete the content of {{$JIRA_INSTALL/work}} directory
  3. Delete the content of {{$JIRA_HOME/caches/indexes}} directory
  4. Delete the content of {{$JIRA_HOME/plugins/.bundled-plugins}} directory
  5. Delete the content of {{JIRA_HOME/plugins/.osgi-plugins}} directory
  6. Start-up JIRA
  7. Perform indexing (_System > Advanced > Indexing_)

Hope that was helpful.

Cheers.

any idea ?

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