Problem met on refreshing an issue screen with Fast-track transition an issue

Hello all,

I am using the 'Fast-track transition an issue ' post function two times in my workflow.

Sometimes, there is a problem : some buttons continue to appear whereas they should not appear... because of the use of post function. When I refresh my internet page using F5 key, they automatically disapear...

Did you meet the same problem with this post function ? do you have any solutions ?

Thanks a lot,

Christophe

2 answers

1 accepted

Hi Chris,

That seems odd. I'm not sure what might cause this problem, however my current suspicion that the problem might be related to indexing problem. Can you try to perform the following steps and check whether the problem still appears:

  1. Shut down JIRA
  2. Delete the content of {{$JIRA_INSTALL/work}} directory
  3. Delete the content of {{$JIRA_HOME/caches/indexes}} directory
  4. Delete the content of {{$JIRA_HOME/plugins/.bundled-plugins}} directory
  5. Delete the content of {{JIRA_HOME/plugins/.osgi-plugins}} directory
  6. Start-up JIRA
  7. Perform indexing (_System > Advanced > Indexing_)

Hope that was helpful.

Cheers.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

135 views 1 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you