Problem logging in after restore

i have my own license for jira and i restored a backup from a different license (I specified my license on the restore panel).  the restore worked but i'm not able to login.  i am using the internal JIRA database.  I have a login In the backup version that was restored but it doesn't work.  How do I get logged in?

1 answer

0 vote
Steven Behnke Community Champion Aug 02, 2016

You must have an accessible account in the restore file. If this account isn't accessible, you'll need to modify the database directly to obtain an account – 

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

You should also tail the Application Log to make sure you are seeing all relevant information.

Thanks.  The name of the file in the database folder is h2db.mv.db, it's 7.5 MB.  When I bring up hsqldb-1.8.0.5.jar there are no tables.  The help says the file should be named jiradb.

Sorry, I'm new to JIRA.

Steven Behnke Community Champion Aug 02, 2016

Consider this – Install a fresh copy, tail the application logs, and then perform the import again. Make sure the job finishes correctly or post any errors you find.

Also, you should not use the embedded database – It is susceptible to corruption. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

90 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you