Problem logging in after restore

i have my own license for jira and i restored a backup from a different license (I specified my license on the restore panel).  the restore worked but i'm not able to login.  i am using the internal JIRA database.  I have a login In the backup version that was restored but it doesn't work.  How do I get logged in?

1 answer

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Steven Behnke Community Champion Aug 02, 2016

You must have an accessible account in the restore file. If this account isn't accessible, you'll need to modify the database directly to obtain an account – 

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html

You should also tail the Application Log to make sure you are seeing all relevant information.

Thanks.  The name of the file in the database folder is h2db.mv.db, it's 7.5 MB.  When I bring up hsqldb-1.8.0.5.jar there are no tables.  The help says the file should be named jiradb.

Sorry, I'm new to JIRA.

Steven Behnke Community Champion Aug 02, 2016

Consider this – Install a fresh copy, tail the application logs, and then perform the import again. Make sure the job finishes correctly or post any errors you find.

Also, you should not use the embedded database – It is susceptible to corruption. 

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