Problem importing issues on CSV file for new Project


After some tests we made with JIRA, we asked JIRA team to reset our account which is already done.

Now we want to create some projects and import issues from CSV files, but only 4 JIRA fields are available in the import process. During the tests, we could find much more JIRA fields to map with our external CSV...

Do I have to configure anything on JIRA to access other JIRA fields ??? (KEY, COMPONENT, DESCRIPTION, ORIGINAL ESTIMATE , etc)




1 answer

0 votes

HI Manuel,

Just to be sure, are you importing the CSV file through the Issues » Import Issues from CSV link in the top Menu? If so, could you give it a try using the Import External Projects page inside the JIRA Administration instead - Administration » System » External System Import » Import from CSV?


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,772 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot