Problem ReOpening. Closing and Resolving issues

When I attempt to Re-Open, Close or Resolve an issue I get a error message:

Jira server was contacted but has returned and error response. We unsure of the result of this operation. Close this dialog and press reset in your application.

Exceptions in the log are

2012-09-12 13:41:43,628 http-8080-1 ERROR mkontak 821x1141x1 1mwc458 127.0.0.1 /secure/CommentAssignIssue.jspa jira.web.dispatcher.JiraWebworkActionDispatcher Exception thrown from action 'CommentAssignIssue', returning 404

java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getUser()Lcom/opensymphony/user/User;

at viatronix.plugins.Utils.MoveToComment(Utils.java:75)

at viatronix.plugins.ReopenedCommentFunction.execute(ReopenedCommentFunction.java:24)

at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)

at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)

at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:894)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:850)

at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:449)

at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:196) <+1> (ActionSupport.java:165)

at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22) <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (Http11AprProcessor.java:864) (Http11AprProtocol.java:579) (AprEndpoint.java:1665)

at java.lang.Thread.run(Thread.java:662)

2012-09-12 13:42:07,944 http-8080-1 ERROR mkontak 822x1144x1 1mwc458 127.0.0.1 /secure/CommentAssignIssue.jspa jira.web.dispatcher.JiraWebworkActionDispatcher Exception thrown from action 'CommentAssignIssue', returning 404

java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getUser()Lcom/opensymphony/user/User;

at viatronix.plugins.Utils.MoveToComment(Utils.java:75)

at viatronix.plugins.ReopenedCommentFunction.execute(ReopenedCommentFunction.java:24)

at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)

at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)

at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:894)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:850)

at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:449)

at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:196) <+1> (ActionSupport.java:165)

at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22) <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (Http11AprProcessor.java:864) (Http11AprProtocol.java:579) (AprEndpoint.java:1665)

at java.lang.Thread.run(Thread.java:662)

2012-09-12 13:45:11,897 http-8080-1 ERROR mkontak 825x1147x1 1mwc458 127.0.0.1 /secure/CommentAssignIssue.jspa jira.web.dispatcher.JiraWebworkActionDispatcher Exception thrown from action 'CommentAssignIssue', returning 404

java.lang.NoSuchMethodError: com.atlassian.jira.security.JiraAuthenticationContext.getUser()Lcom/opensymphony/user/User;

at viatronix.plugins.Utils.MoveToComment(Utils.java:75)

at viatronix.plugins.ReopenedCommentFunction.execute(ReopenedCommentFunction.java:24)

at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)

at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)

at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:564)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:894)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:850)

at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:449)

at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:196) <+1> (ActionSupport.java:165)

at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82) <+7> (DefaultInterceptorChain.java:39) (NestedInterceptorChain.java:31) (ChainedInterceptor.java:16) (DefaultInterceptorChain.java:35) (GenericDispatcher.java:221) (GenericDispatcher.java:150) (JiraWebworkActionDispatcher.java:153)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) <+14> (ApplicationFilterChain.java:290) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XContentTypeOptionsNoSniffFilter.java:22) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (HeaderSanitisingFilter.java:44) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:39) <+24> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SiteMeshFilter.java:129) (SiteMeshFilter.java:77) (SitemeshPageFilter.java:124) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60) <+41> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (SecurityFilter.java:234) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (BaseLoginFilter.java:157) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:71) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ProfilingFilter.java:99) (JIRAProfilingFilter.java:19) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (UrlRewriteFilter.java:738) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70) <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)

at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22) <+47> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ActiveRequestsFilter.java:346) (ActiveRequestsFilter.java:463) (ActiveRequestsFilter.java:173) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (JiraStartupChecklistFilter.java:75) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:235) (ApplicationFilterChain.java:206) (StandardWrapperValve.java:233) (StandardContextValve.java:191) (StandardHostValve.java:127) (ErrorReportValve.java:102) (StandardEngineValve.java:109) (AccessLogValve.java:554) (CoyoteAdapter.java:298) (Http11AprProcessor.java:864) (Http11AprProtocol.java:579) (AprEndpoint.java:1665)

at java.lang.Thread.run(Thread.java:662)

1 answer

2 votes
Pedro Cora Atlassian Team Sep 12, 2012

Hi Mark,

I am updating you here as well.

This seems to be caused by a third-party plugin (viatronix.plugins) that is preventing you to perform such actions.

Disabling it will fix the problem.

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