Problem Accessing Service Desk API

I have a service desk for my customer, and i have created various users in that service desk for users to log issue.

In my application I want my users to log issues from my application itself into service desk, using their credentials, but I m getting authentication error. But it works same when i use my admin credentials. 

So, my question is can i use the Service desk APIs using the customer's credentials which I have created for respective Service desk?

 

1 answer

This widget could not be displayed.

Yes, you can use the customer credentials to do things with the API.

You'll need to explain what your code is doing when it tries to authenticate, and give us the full error message.

@Nic Brough [Adaptavist] Thanks for reply.

Code I m using is : (I m getting all service desk user belongs to, Using basic authentication)

private static String makeGetRequestToServiceDesk(String userName, String password, String requestUrl) 
    		throws ServiceDeskAuthenticationException, ServiceDeskAuthorizationException {
    	InputStream in = null;
    	HttpURLConnection conn = null;
    	try{
    		String base64Creds = getAuthenticationHeaderForServiceDesk(userName, password);
    		
    		URL url = new URL(SERVICE_DESK_URL + requestUrl);
	        conn = (HttpURLConnection) url.openConnection();
	        conn.setConnectTimeout(5000);
	        conn.setRequestProperty("Authorization", "Basic " + base64Creds);
	        conn.setRequestMethod("GET");
	        int code = conn.getResponseCode();
	        if(code == SERVICEDESK_AUTHENTICATION_ERROR_CODE) {
	        	throw new ServiceDeskAuthenticationException("Failed to authenticate user.");
	        }
	        if(code == SERVICEDESK_AUTHORIZATION_ERROR_CODE) {
	        	throw new ServiceDeskAuthorizationException("Failed to authorize user.");
	        }
	        in = new BufferedInputStream(conn.getInputStream());
	        String result = IOUtils.toString(in, "UTF-8");
	        
	        in.close();
	        String a = "";
	        return result;
		} catch (IOException e) {
			Activator.logError("Error making GET request to service desk: ",
					MessageSupport.getExceptionMessages(e));
		}
    	finally {
	        conn.disconnect();
		}
		return null;
    }

Error I m getting is: 

java.io.IOException: Server returned HTTP response code: 401 for URL: https://provartesting.atlassian.net/rest/servicedeskapi/servicedesk

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

128 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you