Pricing and other questions on Project Configurator for JIRA

Hi

Is plugin priced for a whole year or monthly?

Will plugin be helpful in migrating project comments, attachments, activity and project configurations from instance to instance?

Is real time support available in US time zones?

Should plugin be purchased for both instances?

 

1 answer

Hi,

Server add-ons, includuing Project Configurator, are listed in the Atlassian Marketplace with annual pricing. 

Yes, the plugin would be very helpful in migrating project comments, attachments, activity and project configurations from instance to instance. 

Support for Project Configurator is available Mon - Fri 8:30AM - 6:00PM CEST (Central European Summer Time): http://awnaba.com/support-and-documentation/

Our service level agreement to our customers is that any request related to any kind of problems they may encounter while operating Project Configurator will be responded not later than the next business day (and usually in a few hours).

The plugin only needs to be purchased for the product you are importing into.

Please let us know if we can clarify further.

Kind regards,

Katherine

Awnaba/Project Configurator Support  

Thank you for the reply, I guess basic questions have been answered.

Will you guys help/assist/walk through on how to use add-on for migration from start to finish?

And just to be dead clear, we have projects in instance A and those needed to migrate into B instance, so plugin should be installed in instance B, right?

Hi, 

Yes, we will assist you through the whole process. Please submit your inquiries directly through our support portal for the fastest assistance. 

That is correct. Only the instance you want to import to needs the Project Configurator add-on. Exporting from JIRA is free and does not require it. 

Kind regards,

Katherine

Awnaba/Project Configurator Support  

Thank you!!!!

Just wanted to clarify one thing. The plugin does need to be installed on both instances, however you only need to have a license for the instance you are importing into. The one you are exporting from does not need to have a license, but does need to have Project Configurator installed. Sorry for any confusion!

Okay. will get back with questions, if any. Thank you

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,798 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot