Prevent reopening of issues

Hi All

I have a project which is on default system workflow.

How can i prevent re-opening of issues completely?

Rahul

2 answers

1 accepted

This widget could not be displayed.
  • Copy the system default workflow to a new workflow
  • Remove the Re-opened status and any related transitions
  • Setup a new workflow scheme using this new workflow
  • Migrate your issues over, mapping re-opened to something else. e.g. Open

The default workflow uses the Resolove permission to re-open an issue, so you can't take the permission away, otherwise no-one would be able to resolve any issues.

Create a new workflow, it's the only way.

Thanks Matthew....for the detailed explanation. Even i thought this but wanted to confirm if there was any other alternative to creating a new workflow.

Rahul

This widget could not be displayed.

Swap the workflow to one that doesn't allow it.

Hi Nic....is there any other way to implement this without switching to a workflow which does not have the re-opened status?

Not that I can think of.

I suppose you could try things with javascript, but that wouldn't stop scripts, REST, SOAP, people who know how to subvert javascript in their browser and so-on.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

181 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you