Prevent a specific user from generating notifciations

We're evaluating an automation plugin (Automation Lite for Jira) for it to transition a case when it's assigned to specific team members.

It works really nicely, but it generates a notification to anyone watching (plus reporter and assignee).

There's really no need in that notification, and my concern is that it will be generated for every execution by this plugin.

Is there a way to exclude notifications for updates done by this specific plugin-user?


2 answers

0 votes
Joseph Pitt Community Champion Dec 07, 2017

You need to find out what post action the plugin is firing and remove watchers from the notification scheme for it or change the action to something new and tailor the notification scheme for it. 

Thanks, my action is transitioning an issue, any idea how I can make it unique enough to still send emails for other transitions?

0 votes
Nick Menere Community Champion Dec 07, 2017

Hi Shira,


If you are using the server version there is an option under "More options" that enables you suppress emails:



In Cloud, we don't have this available and you will need to suppress them though Jira's notification system.




Thank you!

I wish we had this on the cloud, seems like the exact thing I need :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,092 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you