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Prevent Requests From Being Resolved Without An Organisation Edited

Hi All 

 

I was just wondering if anyone knew if they could stop a ticket from being resolved with an organisation attached to it or request set against them. 

If this can be done please could you share the knowledge? 

I have tried adding a validator to the workflow and have added that if the fields "Organisation or Request Type" are not present then it shouldn't resolve, but for some reason, it goes ahead and resolves the ticket anyways? 

 

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Hello Justin,

Welcome to Atlassian Community!

I have configured the required field validator in the transitions that go to the "Done" status in my test workflow and the validator has properly blocked me from resolve the issue before setting the Organization field, as you can see in the screenshot below:

Screen Shot 2019-12-03 at 15.23.39.png

Please, allow me to describe the steps I took:

1 - Navigate to your project > Project Settings > Workflows > Click to edit the workflow respective to the issue types you want

2 - On diagram mode, click in the transitions that go to the status "Done" > Validators > Add Validator

3 - Click to add the required field validator > Make sure you selected the fields you want and clicked in the "Add" button, making sure the fields are displayed in the required fields column:

Screen Shot 2019-12-03 at 15.21.11.png

4 - Save your workflow draft

If the validator is still not working after performing the steps above, please check the following:

- Check if the fields you are setting in your workflow are currently added to the context of your project and issue type under project settings > Fields.

- Check if you selected the correct workflow related to the issue type you are performing the test

- Check if you selected the correct transitions in your workflow

- Check if you have published your workflow draft once you added the validator

Let us know if this information helps.

Hi Peter 

Thank you for this, I really appreciate the help. My workflow works properly now and doesn't allow tickets to be resolved without an Organization or Request Type. 

You are welcome, Justin.

Have a nice day!

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