Prepopulation of the comment with "Hi Customer Name ..." is no longer working

[chadi kayrouz]

Hi,

When a JIRA Service Desk agent used to comment on an issue, the Comment text box used to be automatically prepopulated with the following greeting:

Hi Customer name

Agent name

This is no longer working as now the comment text box is all blank when adding a new comment, is this somehow deactivated in JSD, and how to reactive it again if it is the case?

Thanks

[Colleen Werner]

Thanks for posting, we have the same issue and wondered if this just went away with their latest cloud update.  We'd like it back as well.