Preparing for upgrade

Due to some reason, our vendor didn't do any upgrade on jira server, so our team will be handling that once we go on production. Right now, this vendor still working on bug fixes on testing server.

I wonder what to prepare upgrade on production site - first backup (to a zip file?) , second upgrade (somehow?) , third -?

Do we require downtime at all ?  

Thank you in advance!


2 answers

This widget could not be displayed.

Yes you need downtime, you can't upgrade a running Jira, as it replaces files.

Backup the database, the home directory and the installation directory somewhere safe.

Have a read of before you touch anything though

Thank you, Nic.  I will do some homework and let my boss know as well.  Q

This widget could not be displayed.
Peter DeWitt Community Champion Sep 29, 2017

Quan, not sure if you are running JIRA in a VM or not but its always a good idea to get a 'copy' of your production system and run the upgrade there first.  It will give you a good idea of the process and time to complete.  Additionally, if anything does go badly, you'll have time to fix it in a non-production system.

So nice to have your suggestion, Peter.  I will take your advice, go step by step.  I don't know our server team using VM or not, so I will clarify with them as well. 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

175 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you