I would like to create predefined answers as I use the system as customer support system and I need to answer predefined answers to my customer.
I use the on-demand system.
What would be the best way to create a screen with some kind of drop down (Or any other way).
In addition I want my support team leader to be able to add / update for those predefined answers and not ask me as administrator to do that.
Thanks, Nadav.
Are you talking of JIRA? I guess (yet not sure) you are, hence I retagged your question. Please confirm so that others can provide usefull answers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.