Predefined answers

I would like to create predefined answers as I use the system as customer support system and I need to answer predefined answers to my customer.

I use the on-demand system.

What would be the best way to create a screen with some kind of drop down (Or any other way).

In addition I want my support team leader to be able to add / update for those predefined answers and not ask me as administrator to do that.

Thanks, Nadav.

2 answers

Are you talking of JIRA? I guess (yet not sure) you are, hence I retagged your question. Please confirm so that others can provide usefull answers.

Yes, I do talk about the JIRA.

Thanks, Nadav.

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