Is it possible to make a template within JIRA with some pre-defined questions and possible answers? We'd like to use this for registering problems by clients in a predefined manner; Is it possible with a JIRA-license or do we need to have the Configuration Selfservicedesk-license?
Your Pre-defined questions can be your JIRA Custom fields. Pre-defined answers can be the Custom Field's Description or just a simple List Box with choices. Try it so you will know how that will look like when viewing in the "Create" screen.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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