As I understand, when you set up a project that is used as a ticketing system and a user sends an email to the address the jira project picks up -The user is not notified of the issue created based on his default profile settings.
Is it possible to force this notification, regardless of his/her profile setting? I would like users to know which Jira task they to track after having sent the mail, or else the mail will go into a "big black hole" for most of our users.
You can set system wide settings for users to be notified of their own actions, then let users opt out via their own profile. if a user makes that choice, then let them.
You can then use the notification scheme to send an email back to the original user via the Reproter field, assuming they are a user of Jira.
Then maybe resorting to ScriptRunner and sending a custom email as a post function? https://bitbucket.org/jamieechlin/scriptrunner-public/src/7c7cb23511a2/src/main/resources/com/onresolve/jira/groovy/canned/workflow/postfunctions/SendCustomEmail.groovy
There is no way to override the user profile setting. You will have to either make an interaction on the ticket by another user (maybe by adding comments or pushing through a dummy workflow status change) or write a custom code to send a standard notification whenever the issue is created.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG